Questions, answered properly

No. Most of our recurring customers are at work or out running errands. You can leave a key, a lockbox code or building instructions in your booking notes, and we'll follow them exactly. If you'd rather be home for the first visit so you can walk us through the space, that's completely fine too.

Two to five business days covers most requests. Move-out and post-construction cleaning are usually booked a week ahead because they take longer and need a larger crew. If you need something sooner, message us on WhatsApp and we'll tell you honestly what's still open.

Yes, and we try to keep it that way for every recurring plan. Consistency means less explaining for you and fewer missed details for us. If your regular cleaner is away, we send someone who has already read your home's checklist and notes.

Message us on WhatsApp, send an email or call the office. Recurring customers can swap a date at no cost as long as we hear from you before the day of service.

We price based on the size and condition of the space, the type of cleaning and how often you'd like us to come. Recurring plans cost less per visit than one-time cleaning. You'll get a written estimate before anything is booked — no surprise charges added afterwards.

Yes. Every estimate, plan and invoice is in CAD $, with applicable taxes shown separately.

Pets don't carry a surcharge. Additional levels, finished basements and unusually large square footage can add time, and if they do we'll say so in the estimate rather than at the door.

A one-bedroom condo is often 1.5 to 2.5 hours. A three-bedroom home on a recurring plan usually runs 3 to 4 hours. Deep and move-out cleaning take longer because the scope is wider. Your estimate includes an expected time range.

Everything in a standard cleaning, plus build-up removal, baseboards, door frames, cabinet fronts, light fixtures, switch plates, detailed bathroom scrubbing and hard-to-reach surfaces. Inside the oven, fridge and cabinets can be added on.

Weekly, bi-weekly and monthly plans are all available, and bi-weekly is the one most households settle on. You can pause or change frequency any time — there's no long contract to sign.

Yes, we arrive with our own products, cloths and equipment. If you prefer we use products you already own — because of a sensitivity, a finish that needs specific care or a scent preference — leave them out and note it in your booking.

We can complete most of the cleaning with lower-fragrance, eco-conscious products on request. We'll be clear about the few situations where a stronger product genuinely works better, such as hard water build-up.

Regularly. Let us know how many pets you have, whether they'll be loose during the visit and if any doors need to stay closed. Our cleaners are used to fur, litter areas and paw prints in winter.

Cancel or move a booking at least 24 hours ahead at no charge. Inside 24 hours we may apply a partial fee, because the time was reserved and staffed for you. Genuine emergencies are handled reasonably — just tell us what happened.

Yes. Most of our commercial clients are cleaned between 6:00 p.m. and 11:00 p.m. so staff and customers aren't disrupted. Early-morning and weekend schedules are also available.

For anything above roughly 1,500 sq. ft. we prefer to walk the space first. It lets us price accurately, note washroom counts and floor types, and agree on a written scope of work you can hold us to.

You'll receive an invoice after the service or on your agreed billing cycle. Payment details are available on our Payment page. We never ask for card numbers, CVV codes or banking passwords through the website or WhatsApp.

For most residential bookings, no. Larger commercial and post-construction jobs may include a deposit, which is stated in the estimate before you approve it.

Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville and nearby communities across the GTA. Enter your postal code on our Service Areas page and we'll confirm availability in your neighbourhood.