Terms & Conditions
Placeholder wording for review by your legal advisor before publishing.
Estimates and scope
Estimates are based on the information you provide and the written scope we send you. If the condition or size differs materially on arrival, we will contact you before continuing rather than adding charges silently.
Scheduling and cancellations
Please give at least 24 hours' notice to cancel or reschedule. Cancellations inside 24 hours may be charged up to 50 percent of the visit rate to cover the cleaner's committed time.
Access
You are responsible for providing safe access: keys, codes, elevator bookings or concierge authorisation. If our team cannot access the space within 20 minutes of the scheduled window, the visit may be charged as a lockout.
Liability
We are insured for accidental damage caused by our team. Claims must be reported within 48 hours of the visit. We are not responsible for pre-existing damage, unsecured fixtures, or items of unusual value that were not disclosed.
Payment
All amounts are quoted and invoiced in Canadian dollars with HST shown separately. Household invoices are due on receipt; commercial accounts follow the terms in their agreement.